Why am I being charged a convenience fee for payments made with a credit/debit card?

All credit card companies (VISA, MasterCard, Discover, etc.) charge the merchant (the City) fees to use their service.

Because the City is required to recover all costs, water utility transactions include any applicable credit card fees as part of that cost recovery. Those convenience fees are the responsibility of the customer.

Convenience Fee-Free Payment Options

Customers can pay without a fee using the following options:

• Automatic Bank Draft
• Bill Pay at their bank
• Mailing a personal check
• Paying in person at the City Hall Customer Services counter using cash, check, or money order.

If customers would like to enroll in Bank Draft, follow the instructions listed on this form, complete and return to the City.

If you are a customer of Waterworks District No. 8, you may want to pay your bill in person at:

City of Simi Valley
Attn: Customer Services Division
2929 Tapo Canyon Road
Simi Valley, CA  93063

The City of Simi Valley lobby is open Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.

In order to use the online portal you must register and link your login information to your account number.

Instructions on how to link your account to your community username.

Once you have linked your account, Waterworks District No. 8 Customers can access the Self Service Portal to make online payments.

Golden State Water customers can pay their bills on the Golden State Water website.

In compliance with SB 998 (The Water Shutoff Protection Act), the City established a Policy on the Discontinuation of Residential Water Service Due to Nonpayment.

This Policy is also available in the following languages:

Spanish
Chinese
Tagalog
Vietnamese
Korean
Arabic

Below is information on the City of Simi Valley’s service disconnections pursuant to Section 116918 of the California Water Shutoff Protection Plan (Senate Bill 998). The code requires that an urban and community water system shall report on the urban and community water systems internet website the number of annual discontinuations of residential services for inability to pay.