State of California Requires Closures of Certain Business Sectors. 

Find Information on Affected Sectors and City Resources

Questions or concerns regarding a business's compliance with COVID-19 requirements may be directed to the Covid Compliance hotline at 1 (844) VC-OPENS / (844) 826-7367 or email

The Simi Valley Public Library, Senior Center, and Cultural Arts Center remain closed to the public.

 For the most current COVID-19 case numbers and more, visit I En Español

Utility Billing

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As of July 9, 2019 all Simi Valley Waterworks District No. 8 customers have a new account number. Customers need to re-register in order to use the online portal to view their bill or make payments.

In compliance with SB 998, the City established a policy on the Discontinuation of Residential Water Service Due to Nonpayment. This policy is also available in the following languages: Spanish, Chinese, Tagalog, Vietnamese, Korean, and Arabic.

SB 998 Frequently Asked Questions

Number of discontinuations of residential water service due to inability to pay (Reporting Period: January 1, 2020 through December 31, 2020):

 web-icon-online-billing   new-billing    web-icon-ebill
 Pay Bill   Instructions    Register for Online Portal
 web-icon-start-service    water conservation    how to read your bill

 Start or Stop Service

  Go BLUE by conserving water   How to read your bill


Telephone Payments

Customers may pay their bills by telephone, 24 hours a day, by calling (855) 288-1492 (toll free).

Pagos Por Telefono

Clientes pueden pagar su cuenta por telefono, 24 horas al dia, llamando al (855) 288-1492 (gratuito).

City Payment Drop-Off Box

Mailed and In-Person Payments

If you are a customer of Waterworks District No. 8, you may pay your bill in person at 2929 Tapo Canyon Road, Simi Valley, CA 93063 from 7:45 a.m. - 5:10 p.m., Monday through Thursday and from 8:00 a.m. - 4:45 p.m. on Friday.

You may also mail your payment to:

City of Simi Valley
Customer Services Division
Post Office Box 511363
Los Angeles, CA  90051-7918

Questions regarding signing up for water service or billing related concerns?  Please contact us at (805) 583-6736.

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