Title VI Policy

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Purpose

The purpose of the Simi Valley Transit Title VI Program is as follows:
  • Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner;
  • Promote the full and fair participation in public transportation decision-making without regard to race, color, or national origin; and
  • Ensure the meaningful access to transit-related programs and activities by persons with limited English proficiency.

Pursuant to the Federal Transit Administration’s Circular FTA C 4702.1B, dated October 1, 2012, Simi Valley Transit is subject to the General Requirements of Chapter III and the system-wide service standards and system-wide service policies set forth for Fixed Route Transit Providers in Chapter IV. The remaining requirements of Chapter IV are not applicable because Simi Valley Transit does not meet the threshold of operating 50 or more fixed route vehicles in peak service and is not located in an Urbanized Area of 200,000 population.

For more information about Simi Valley Transit's Title VI program, contact the Title VI Officer/Risk Manager at (805) 583-6739.

 

Complaints

The City of Simi Valley/Simi Valley Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

  • No person or group of persons will be discriminated against with regard to routing, scheduling, or quality of transportation service that Simi Valley Transit furnishes, on the basis of race, color, or national origin.
  • Frequency of service, age, and quality of Simi Valley Transit vehicles assigned to routes, quality of bus stops, and location of routes will not be determined on the basis of race, color, or national origin.

How to File a Complaint

Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with the City of Simi Valley. The complaint should be submitted by the complainant and his/her designee as soon as possible, but must be filed within 180 days of the date of the alleged discrimination.

The City of Simi Valley’s Title VI Complaint Form may be used to detail the complaint, but is not mandatory. Complaint forms may also be obtained by calling (805) 583-6739. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

 

Written complaints may be sent to:  



City of Simi Valley
Attn: Title VI Officer/Risk Manager
2929 Tapo Canyon Road
Simi Valley, CA 93063

 

In addition to the Title VI complaint process at the City of Simi Valley, a complainant may file a Title VI complaint with the Federal Transit Administration, Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839.

How Complaints are Processed

All complaints alleging discrimination based on race, color, or national origin in services provided by the City of Simi Valley will be investigated promptly. The City will acknowledge, in writing, the receipt of the complaint within 10 business days. Based upon the receipt of all information required, the investigation will be completed within 90 calendar days of receipt. If the City submits a written request to the complainant to provide additional information, the receipt of additional relevant information may extend the timing of the complaint resolution.

Upon conclusion of the Title VI Officer’s investigation, he/she will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.

 

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